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Bungie Answered

killed instantly after self-rez while inside final extract with clearence three.

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gamet-8
  • Bungie Account Name - gamet-8#8214
  • Platform - PlayStation 5
  • Description of Issue - General description of the issue in the game: my teammate started final extract and i was able to make it there with 30 seconds to spare, with (obvious clearance 3). I stood on extract for 10 seconds waiting for team mates to make it and was knocked by commander, after self-rez i was insta-killed when the timer ran out with cryo #2 key in inventory as well as other loot. I want my loot back and this is the second time the game's bugs have robbed me of my loot with nothing to show. Also reported the first incident in dire marsh.
  • Rough Date and Time of issue - No crash just buggy game, i was well within the time-frame to exfil with my key intact.
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  • Official comment
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    Bungie Support
    Marathon Support

    Hi there,

    Thank you for reaching out and for reporting this.

    Could you provide a few more details to add to your report?

    • The approximate date and time of when this happened
    • Your time zone
    • Map / location: Confirm this was Cryo, at the final extract with Clearance 3.
    • Squad details: How many teammates, and did any of them successfully extract or see anything unusual?
    • Your state right before death:
      • You were inside the final extract zone when the timer hit 0?
      • You were DBNO and self-reved on the pad, then died instantly when the timer expired?
    • Have you seen this more than once? You mentioned Dire Marsh — did the same thing happen there (final extract, self-rez, instant death)?
    • If possible, a clip or screenshots showing the last ~30 seconds before the death.

    You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look. 

  • Avatar
    gamet-8

    No im not able to clip this instant as it was a few days ago and i dont clip gameplay due to storage management to insure fast processing on my desktop. my time zone is central daylight time, and I don’t remember the exfil but it was either cargo or index within cryo archives, this incident took place within 5-10 minutes before this post, same as the dire marsh incident. My teammates did not make it to the exfil and they were random pairings but I have made it out by myself many times on cryo and never seen this happen, yes I died instantly on the pad after self rez and don’t understand why there’s so much back and forth when you can monitor the gameplay yourself, I’m not going to lie about something so petty and it’s not that hard to give a player there loot back upon monitoring gameplay for your self, I’m done playing this game anyways because of this nonsense. I’ve heard too many false promises from this game company and yet I haven’t seen a single fix to issues

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  • Avatar
    Bungie Support
    Marathon Support

    Hello there,

    Thank you for this report.

    We have taken note of your report and will investigate this on our end.

    We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.

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