Can't get past the login screen unless with vpn

Tactical Buttcheeks

April 02, 2026 15:13

Bungie Account Name - Tactical Buttcheeks#8670
Platform - Steam
Description of Issue - For various reasons I sometimes have a VPN on while using my pc. Yesterday I left it on while starting up Marathon and played a few rounds of Rook before a friend asked to join up. I noticed the vpn was on and, fearing ping differences between us, I closed the game, turned it off, and opened the game back up. From there on, the game just wouldn't connect. Restart game, restart steam, restart router, restart computer. Since then I am only allowed to connect if utilizing a VPN
Rough Date and Time of issue - march 3, roughly 2pm est - ongoing
Repro steps - have vpn on -> Alt +f4 the game -> turn off vpn -> spin the game up -> infinite signing in

It would be really cool to be allowed to play without a vpn again

Comments

2 comments

Official comment

Bungie Support
Marathon Support

April 02, 2026 15:27
Hi there,

Thanks for reaching out.

Could you try the following troubleshooting steps:
- Fully close Marathon and Steam.
- Power-cycle your modem and router (unplug for 30–60 seconds, then plug back in).
- After the internet is back, reboot your PC.
- Launch Steam → Marathon (with no VPN) and wait a couple of minutes at “Signing in…”.
- Flush DNS and reset network stack
  
  In Windows, open Command Prompt as Administrator and run, one by one:
  
  ipconfig /flushdns
  
  netsh int ip reset
  
  netsh winsock reset
  
  Reboot the PC, then try Marathon again without your VPN.
- Change DNS away from ISP defaults
  
  Windows Settings → Network & Internet → Advanced network settings → More network adapter options.
  
  Right-click your active connection → Properties → Internet Protocol Version 4 (TCP/IPv4) → Properties.
  
  Set DNS to Manual and use, for example:
  
  Preferred: 8.8.8.8
  
  Alternate: 1.1.1.1
  
  OK → reboot → try Marathon again with your VPN off.
- Temporarily disable extra filters
  
  Turn off any third-party firewall, antivirus, or router-level security features.
  
  Make sure no router-side VPN / DNS filter is still active even when your PC VPN app is off.
If this doesn't work, please share:
- Your region and ISP name
- A list of recent attempt times without VPN on (date, time, and time zone) where it hung on “Signing in…”
Tactical Buttcheeks

April 02, 2026 18:06

Looks like dns flush and resets worked! Thank you! Saving this for possible future incidents

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