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Bungie Answered

Lost a run where I died to time after I extracted

I had a realllllllllly good run, I had to stay after a bit, but I was able to call an extract around the same time the final extract spawned in since I know I can extract from that too. Unfortunately, for some unknown reason, I lost a really good run and contract progress cause the game thought I didn't extract even though I've reached the extract I called, it did the screen animation that I extracted, and then killed me cause of the timer.

I would REALLLY love to get my items back since it was A MASSIVE haul for me. and everything is shown in the video I've linked

[Link removed]

Down here I attached an image of the stuff I lost due to this bug which is also shown very briefly in the video

 

Moderation note: Please upload your video to a public hosting platform like YouTube or Imgur for the Marathon Help team to view it. Thank you!

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  • Official comment

    Hi there,

    Thanks for reaching out. 

    We apologize for the inconvenience and frustration caused, but can confirm the team is aware of and looking into this issue of players being eliminated during exfil. 

    Regarding lost loot, while we're unable to manually return it, we have a system in place that automatically refunds gear lost to a subset of server errors. Please note that this will not cover gameplay losses due to Internet connectivity or client-side problems.

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