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Bungie Answered

Account Permissions limiting chat

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LilMurk164965
My account permissions are not allowing me use chat/voice chat/add friends/party with friends. When creating the account I chose to limit chat communications but not understanding that it would block everything. I can not longer reverse that change or alter those see things even after proving through all of Bungie’s systems that I am adult. This is my second post, as I was directed to a website to submit a ticket. They were able to confirm that my account is indeed not a child account and that they were unable to assist further. Just posting here to see if anyone else finds a solution.
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  • Official comment
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    Bungie Support
    Marathon Support
    (Edited )

    Hi there,

    Thanks for reaching out,

    There are three separate places that can block chat/friends/parties, and all of them have to allow it before Marathon will let you change those options in-game. Please check the following:

    1. Platform privacy / family settings
      Even if you’ve told Bungie you’re an adult, your Xbox account can still have strict communication limits:

      • On Xbox:
        • Settings → Account → Privacy & online safety → Xbox privacy → your profile → View details & customize → Communication & multiplayer.
        • Make sure options like:
          • “You can communicate outside of Xbox Live with voice & text”
          • “Others can communicate with voice, text, or invites”
            are set to Allow / Everyone / Friends (not Block).
        • If your account is in a family group, the family organizer may need to loosen these for you.

    2. Bungie.net account age & linking

    • On , sign in and confirm:
      • You’re on the same Bungie profile linked to the platform account you’re playing on.
      • Under account settings, age status is correct (double-check you’re using that same adult profile in-game).

    Please note that In-game settings won’t unlock until 1 & 2 are correct.

    The “accidentally disabled chat” choice on first launch and your current platform/Bungie permissions are what’s greying out the options. Once the platform privacy settings allow voice/text and friends/parties, and your Bungie profile is correctly linked, the in-game options should unlock on next restart.

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