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Bungie Answered

[Urgent] PS5 - Infinite "Signing in..." loop (Version 1.010.000)

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Aiwever
Platform: PS5
Game Version: 1.010.000
Issue: Stuck on the "Signing in..." screen since the March 31st update. No error code appears.
Details:
  • Was able to play on the morning of March 31st (JST).
  • Inaccessible for over 24 hours.
  • Already performed: Reinstalled the game, Reset router (power cycled), and Restored licenses on PS5.
  • None of the above steps resolved the issue.
My account seems to be stuck in a "ghost session" or authentication deadlock on the server side. Please investigate and refresh my account's session.
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  • Official comment
    Avatar
    Bungie Support
    Marathon Support

    Hi there,

    Thanks for reaching out.

    Could you try the following troubleshooting steps:

    • Power your PS5 fully off (not Rest Mode), wait 30 seconds, then turn it back on. Launch Marathon again and try signing in.
    • Check PlayStation Network Service Status for your region. Also check marathonthegame.com or Bungie Help social channels for any ongoing outage info.
    • Sign-out and Sign-in on PS5: On PS5: Settings → Users and Accounts → Sign Out. Reboot the console, sign back into your PSN account, then start Marathon.
    • Restore Licenses by going to Settings → Users and Accounts → Other → Restore Licenses → Try again.

    • Power-cycle your modem or router (unplug 30–60 seconds, plug back in). Once internet is back, test another online game to confirm it connects, then try Marathon again.
    • Try another network (if possible) and also try using a wired connection if using Wi-Fi.

    If the above steps didn't help please try the following:

    • Manually set DNS

      • Settings → Network → Settings → Set Up Internet Connection → pick current network → Advanced Settings.
      • Set DNS Settings to Manual:
        • Primary DNS: 8.8.8.8
        • Secondary DNS: 8.8.4.4
      • Save, reboot PS5, try again.

    • UPnP / Port considerations

      • If you are comfortable logging into your router, make sure UPnP is enabled.
  • Avatar
    Aiwever

    I have already performed ALL of the troubleshooting steps you mentioned, including the DNS settings (8.8.8.8) and power cycling. As I stated in my initial post, I have also reinstalled the game and restored licenses, but the infinite "Signing in..." loop persists.
    This is clearly not a local network or ISP issue. My account appears to be stuck in a deadlock on the server side. Please manually refresh or reset my account session on your end.

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  • Avatar
    Bungie Support
    Marathon Support
    (Edited )

    Hi there,

    Thank you for letting me know that you completed those steps. Could you please share the following information:

    • Your PSN Online ID (exact spelling and capitalization)
    • Your country or region and the name of your ISP
    • Roughly what city you’re playing from (e.g., Tokyo or Osaka region)
    • The local time (JST) of:
      • The last time you were able to sign in successfully (you mentioned the morning of March 31)
      • One or two of your most recent attempts that got stuck on “Signing in…”
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  • Avatar
    Aiwever

    Thank you for the follow-up. Here is the requested information for investigation:
    1.PSN Online ID: Aiwever
    2.Country/Region & ISP: Japan / J:COM (Jupiter Telecommunications)
    3.City: Yokohama, Kanagawa
    4.Local Time (JST) of:
     Last successful sign-in: March 31, around 10:00 AM JST.
     Most recent failed attempts: April 1, 11:00 PM JST / April 2, 0:40 AM JST

    Please note that I will delete this post or redact the information as soon as the sign-in issue is resolved for privacy reasons. Thank you for your understanding.

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  • Avatar
    Aiwever

    Update:
    Since I haven't received a reply yet, I assume the investigation is still ongoing. I tried to sign in just now to check the status, but it failed again.

    To avoid interfering with your technical work on the server side, I will refrain from any further sign-in attempts until I receive a response from you. Here is the timestamp of my final attempt for your log analysis:
    - Most recent failed attempt: April 2, 7:57 AM JST

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  • Avatar
    Menbou_3

    I actually have same issue.

    1.PSN Online ID: Menbou_3
    2.Country/Region & ISP: Japan / J:COM (Jupiter Telecommunications)
    3.City: Tokyo
    4.Local Time (JST) of:
    Last successful sign-in: March 31, around 19:00AM JST.
    Most recent failed attempt: April 2, 20:00PMJST

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  • Avatar
    Aiwever

    Hello, Menbou_3. It’s tough for both of us, but let’s stay patient and wait for the fix together.

    Just a heads-up: as I mentioned before, I may delete or redact this thread once my issue is resolved for privacy reasons. By that time, I hope your issue will be fixed as well, but if you’re concerned about your report disappearing, I recommend creating your own separate thread to ensure Bungie tracks your specific case. Good luck to us both!

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  • Avatar
    Bungie Support
    Marathon Support

    Hi Aiwever and Menbou_3,

    I have passed both of your reports onto the dev team for further investigation. As soon as I have some additional information to share or if more information is needed, I will let you both know.

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  • Avatar
    Aiwever

    Thank you, ONI. Please continue to extend a helping hand to all the unlucky Runners out there.
    We'll be staying off the grid and waiting for your green light. Good luck to the dev team!

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  • Avatar
    RumpleKiltSkin

    Hi, I've got this happening in the UK in EU servers as well

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