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Bungie Answered

Rook Shell can’t find matches.

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StrawHatFool
Ever since the update I’ve been trying rook runs on every map and it just stays on the loading screen and never finds a match. I find solo and trios matches fine but can’t get any rook runs in.
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  • Official comment
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    Bungie Support
    Marathon Support

    Hi there,

    Thanks for reaching out.

    If this issue you're describing persists, could you please try to capture a video that shows you easily finding matches while using other shells but  then being unable to find some with Rook? You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look. 

  • Avatar
    Xenos

    I have also experienced this issue with only Rook. It doesn't happen all the time for me, but I will easily match into a solo, duo, or trio match and then Rook will just fail to find a match repeatedly, even eventually getting the matchmaking error "sage" or a failed to load into map error. Attached is the sage error I got while running Rook, and then a video of me successfully loading into a solo match.

    https://youtu.be/eAsQ4tA_g7w

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  • Avatar
    J Budde
    (Edited )

    Hello,

    I am also experiencing this issue. I am usually queueing for 5 minutes and I get the Oregano error code. 

    • Bungie Account Name - J Budde#5274
    • Platform - Xbox Series X
    • Description of Issue - Rook shell does not find matches. Queue time is about 5 min and I receive error code Oregano
    • Rough Date and Time of issue - Past 3 nights.
    • Repro steps - Can run other shells just fine and find matches. Transfer to Rook shell and no matches can be found.
    • LINKS: I don't think a video of me loading for 5min moving, my thumb sticks periodically so it recognizes I'm still there, if I do find and match, will help you very much. But heres a screenshot.

    Edit: I was queueing will writing this and the error code I got this time was "watercress". That does not come up as a known error code in your database. 

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  • Avatar
    Bungie Support
    Marathon Support

    Hello again,

    Thank you both for the added info and visuals! We'll pass this on to the team.

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