Bungie Answered
Rook Shell can’t find matches.
Ever since the update I’ve been trying rook runs on every map and it just stays on the loading screen and never finds a match. I find solo and trios matches fine but can’t get any rook runs in.
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Comments
Hi there,
Thanks for reaching out.
If this issue you're describing persists, could you please try to capture a video that shows you easily finding matches while using other shells but then being unable to find some with Rook? You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.
I have also experienced this issue with only Rook. It doesn't happen all the time for me, but I will easily match into a solo, duo, or trio match and then Rook will just fail to find a match repeatedly, even eventually getting the matchmaking error "sage" or a failed to load into map error. Attached is the sage error I got while running Rook, and then a video of me successfully loading into a solo match.
https://youtu.be/eAsQ4tA_g7w
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