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Bungie Answered

Game disconnected me and I couldn't reconnect

On friday night I got disconnected from cryo archive and everytime I clicked on reconnect it said "something went wrong"? I believe the error code was "currant". It is the first time this happened to me. I lost all of my gear in it, I don't even care too much about it, the issue is just very fustrating to experience.

This happened again next game, both times were preceded by rubber banding seconds before the disconnect. The 2nd time I tried restarting my game which let me finally reconnect and stopped the issue afterward. I really don't wanan experience this again and loose a full gear worth "just because"

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  • Official comment

    Hello there,

     

    We're sorry to hear about this issue. 

    In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them. 

    Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems. 

     

    You may also visit our Network Troubleshooting guide for more information about disconnections. 

    https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide

  • "or client-side problems." well that's fustrating, it's not like I modified the game's file or forced to crash it. It didn't happen to me in the first 100h but if this becomes a recurring issue, that's something that could make me stop playing the game for sure. It didn't happen to me again and hopefully won't. I don't care about the loot for this time at least

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