Bungie Answered
Game shut off and xbox completely turned off??
I was running in cryo for the first time we were getting near the end and suddenly my game crashed and xbox completely shut off. By the time I got it back and reconnected my 2 team members bailed leaving me swarmed by NPCs with a no win win scenario where I couldn't even self revive without immediately being killed. This is the first time anything like this has happened and it was after playing 4 other games. I lost a lot of stuff i wanted to bring back with me. Is there any way to recover it? I saw online this is a known bug to happen in cryo for xbox users.
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Comments
Hello there,
Thank you for your report.
We understand that you are experiencing crashing in Marathon. We're sorry to hear of this, as we can imagine the impact that this crashing may have had. If you haven't already tried doing so, you may wish to reinstall the game. This can sometimes help with issues of this nature. You'll find more information about this in the following guide.
Also, please make sure that your console is in a well ventilated area and that the vents are not blocked and free of dust.
If you continue to experience this crashing after the above suggestion, then please let us know if you're seeing any error codes when it occurs, and we'll review.
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