Bungie Answered
15+ minute matchmaking queue on EU and gear loss
Queued trio into Dire Marsh, waited on loading screen for over 15 minutes with no way to back out, force closed the game and restarted which resulted in losing all of my gear despite never getting into a match
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Comments
Hello there,
Thank you for reaching out to us.
We understand you experienced issues in matchmaking. We're sorry to hear of this, as we can imagine the impact of such an incident. If you haven't already done so, you may wish to Optimize Connections and even perform Network Troubleshooting before the next time you play. These steps often help to prevent the recurrence of issues such as that which you report experiencing.
Zero chance that a human being gave you this solution.
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