Can’t login on PS5

• Official comment

  

  Bungie Support

  Marathon Support

  March 23, 2026 13:43

  Hi there,
  
  Thanks for reaching out.
  
  Could you try the following troublehshooting steps:
  
  

  1. Full restart your PS5, 

  • Power your PS5 fully off (not Rest Mode), wait 30 seconds, then turn it back on. Launch Marathon again and try signing in.

  2. Check PSN & game service status

  • Check PlayStation Network Service Status for your region. Also check marathonthegame.com or Bungie Help social channels for any ongoing outage info.

  3. Network reset

  • Power-cycle your modem or router (unplug 30–60 seconds, plug back in). Once internet is back, test another online game to confirm it connects, then try Marathon again.

  4. Sign-out / sign-in on PS5

  • On PS5: Settings → Users and Accounts → Sign Out. Reboot the console, sign back into your PSN account, then start Marathon.

  • Try another network (if possible)
    
    

  If the above steps didn't help, and you are receiving an Error Code, please take a screenshot and add it to this thread.
• 

  spacetwin

  March 22, 2026 01:43

  same here.. my error code is: S:3:817B1221... is that yours?

  Yes

  0

  No

Please sign in to leave a comment.