Marathon server error on exfil wiped my loadout into the void

• Official comment

  

  Bungie Support

  Marathon Support

  March 19, 2026 13:37

  Hello there,

   

  We're sorry to hear about this issue. 

  In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them. 

  Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems. 

   

  You may also visit our Network Troubleshooting guide for more information about disconnections. 

  https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide
• 

  Captain Mayday

  March 19, 2026 06:44

  Check the clip that's the error we got

  Yes

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• 

  Alpha Jagg

  March 25, 2026 05:19

  I just did a run on dire marsh, we exfiled and my entire load out got wiped. Please fix this and right this wrong. I am a loyal bungie player and this would be a stain on your company’s integrity if you don’t make this right. Horrible if I don’t get my gear back that I earned.

  Yes

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  No

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