Bungie Answered
Game crashed during extraction
I was playing a match earlier with a crew, we played the whole match and did our quest, got loot and even took out a team, got in the bubble to leave and did the animation that we were leaving and then we got hit with a disconnection error. There are still three minutes left on the match so it kept prompting us to continue waiting. We all had continue waiting several times even restarted the game and was thrown back into the same continuing screen and the only other option was to return to lobby after 10 minutes we gave up and hit return to lobby and lost all of our gear, and the quest was not finished
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Hello there,
We're sorry to hear about this issue.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
You may also visit our Network Troubleshooting guide for more information about disconnections.
https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide
Same for us :/ lost a gold and quite a few purples as well
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