I died after my game crashed

• Official comment

  

  Bungie Support

  Marathon Support

  March 16, 2026 18:03

  Hello there,

  Thank you for reaching out.

  We understand that you died mid-run after experiencing what sounds like a disconnection. Regarding what you experienced and your question, please see the following from our Network Troubleshooting guide:

  If you crash or get disconnected, your shell will remain in the game world, and can be protected by your crew.

  Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems. 

  You may wish to consider performing the troubleshooting in the linked guide, as it may help to prevent further incidents such as that which you experienced. Should you continue to experience incidents like this one, however, then please let us know whether you see any error codes or messages during these incidents. We'll then investigate.

Please sign in to leave a comment.