Bungie Answered
lost loot due to never connecting to a game
i was in a squad and went to load into a game. sat there forever searching and never connected to a game. we tried restarting the game and connecting back but still nothing. so we had to lose our loadout and go back to lobby. i dont think we should have to lose our loadout when we never connected to a match and the game wouldnt connect us to a match.
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Comments
Hello there,
We're sorry to hear about this issue.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
You may also visit our Network Troubleshooting guide for more information about disconnections.
https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide
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