Bungie Answered
Lost gear due to server disconnect
Bungie Account Name- DanTheOnlyy1#5087
Platform - Steam
Description of Issue -
Was in middle of run, my internet was perfectly fine didn’t have any issues and yet I was booted mid game with a prompt to “continue waiting “ and didn’t reconnect till game was over costing me all my gear.
Rough Date and Time - March 15, 2026 I want to say around 7-730pm central
Repro Steps - All I remember was one of the hovering enemies that latches on to you spotted one of my teammates and then I was just booted
1
Comments
Hello there,
We're sorry to hear about this issue.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
You may also visit our Network Troubleshooting guide for more information about disconnections.
https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide
When should I expect my gear back?
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