Bungie Answered
Extraction Success but deleted gear
My team and I extracted successfully and our gear got deleted. I have video proof and I can show it if I am allowed to upload it. this is not the first time this game has kicked us out or failed on us.
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Comments
Hi there,
Thanks for reaching out!
Please share a clip highlighting the issue you're experiencing and upload it to YouTube, then send us the link here along with your Bungie name (including the # and 4 digits), platform, and approximate date/time it occurred. We'll be glad to take a look.
https://www.xbox.com/play/media/LjVpC85HgC
Here is the link. Will myself and my mates be able to get our loot back?
Username is iamzoowa#9642 / Bxd X Kxrma#3824 / GOS SONGOKU#7045
On xbox
@06:51ish AM Germany time
March 15 2026
Thanks for the clip! This can happen when starting the final exfil with less than 10 seconds remaining on the match timer. We're seeing a rise in reports about this and are currently investigating.
Unfortunately we're unable to manually return lost loot. We have a system in place that automatically refunds gear lost to a subset of server errors, but please note that this will not cover losses of loot in other situations.
I just did a run on dire marsh, we exfiled and my entire load out got wiped. Please fix this and right this wrong. I am a loyal bungie player and this would be a stain on your company’s integrity if you don’t make this right. Horrible if I don’t get my gear back that I earned.
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