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Bungie Answered

Crashing to Desktop (RX 7900 XTX / 7800X3D)

System

  • CPU: AMD Ryzen 7 7800X3D

  • GPU: XFX Speedster MERC310 Radeon RX 7900 XTX

  • Motherboard: MSI PRO X870E-P WIFI (BIOS 7E70v2A31)

  • RAM: 32GB DDR5 (Corsair CMH32GX5M2X7200C34)

  • OS: Windows 11 Pro 25H2 (Build 26200.7840)

  • Display: LG 34GS95QE-B.AUS – 3440×1440 @ 240Hz


Issue

Game launches normally, after a few seconds causes a brief freeze (~1s) followed by an instant crash to desktop.

  • No error message

  • No Event Viewer application crash entry

  • Occurs consistently

This happens both in game and in the menus


Troubleshooting Attempted

  • Disabled CPU tuning (PBO / Curve Optimizer)

  • Disabled RAM XAMP
  • Reset AMD shader cache

  • Deleted DirectX shader caches

  • Reset Adrenalin settings to default

  • Disabled Radeon features (Anti-Lag, Chill, Boost, Enhanced Sync)

  • Disabled overlays (Xbox Game Bar, Steam, Discord, Parsec, RTSS)

  • Disabled FreeSync / VRR

  • Tested windowed and fullscreen modes

  • Verified game files

Crash behavior remains unchanged.

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Comments

8 comments
  • Official comment

    Hi there,

    Thank you for the report. We're seeing a rise in reports of crashes occurring on certain AMD components and are currently investigating.

  • INB4 PR-trained Bungie copypasta... Hey Bungie dev who responds to this thread, maybe acknowledge this one too: https://help.marathonthegame.com/hc/en-us/community/posts/47149055009556-Persistent-Error-Code-WEASEL-Exhausted-All-Troubleshooting-Appears-Server-Side

    1
  • The main similarity between our systems is the AMD X3D processor. I wonder if it's something to do with the expanded cache of the X3D. My crashes feel like crashing from caching shaders but I get nothing in the logs to say one way or the other

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  • I'm getting UDP packet loss from Bungie's end. My hardware is fine.. 

    0
  • I have the exact same problem. Yesterday everything worked fine.

    I also have x3D processor. Ryzen 5700x3D

     

    The game launches, i click start, the login animation starts and then the game freezes and crashes.

    On my gf's PC which is located in the same apartment, the game launches fine

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  • I also have a Ryzen 7 5800X3D and my game closes by itself when starting, right before entering the lobby. Has anyone managed to fix this? Maybe there is actually some issue with X3D CPUs.

    Obs: The game was working normally for me just one day ago.

    1
  • Ryzen 7600, 7900 XT, crashing to desktop every few games, no error code, just a quick freeze and then boom, desktop.

    Latest patch did nothing.

    No coincidence, feels like an AMD issue.

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  • I posted this to a different game forum and I had responses saying the same thing. They're getting this exact crash scenario and have X3D processors. 

    Lord help us if we need to wait on AMD to fix this

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