1. Marathon Help
  2. Community
  3. Bug Report: In-Game Mechanics & Activities

Didn't find what you were looking for?

New post
Bungie Answered

Game Crash & Item Loss (Outpost Map)

Avatar
gbs

I was entering the Outpost map when the crash occurred. By the time I managed to log back in, I had been killed by the fire rain and turrets. I would like to request a rollback or to have my items returned.

Thank you for your help.

0

Comments

3 comments
Sort by Date Votes
  • Official comment
    Avatar
    Bungie Support
    Marathon Support
    (Edited )

    Hi there,

    Thank you for your report.

    We understand that you experienced a crash during a run. We're sorry to hear of this, as we can imagine the impact that this may have had. So that we can hopefully assess the nature of this crash, could you kindly clarify whether you saw any error messages or codes when it occurred?

    Regarding your request for the return of lost items, please bear in the mind the following as per our Network Troubleshooting guide:

    Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems. 

  • Avatar
    gbs
    • Bungie Account Name - gbs#4404,
    • Platform - Steam
    • Description of Issue - Game Crash & Item Loss (Outpost Map)
    • Rough Date and Time of issue - 13:30 UTC-4 more or less
    • Repro steps - 

      I was entering the Outpost map when the crash occurred. By the time I managed to log back in, I had been killed by the fire rain and turrets. I would like to request a rollback or to have my items returned.

      Thank you for your help.

    • LINKS: Links to videos and/or screenshots will help us better figure out the issue. YouTube, Imgur, and Twitter work best (we can't view Dropbox, Discord, or Google Drive files).
    0
  • Avatar
    gbs

    I didn't receive any error codes, but the game is constantly crashing, and the Marathon team isn't doing anything to fix it, which is very frustrating.

    I'm currently using Nvidia driver 591.86 with an RTX 4070 Super. I would appreciate it if you could return my items, as this isn't the first time this has happened; however, this time I lost high-value blue items. Thank you, and I apologize for the inconvenience.

    Please note that I have a high-quality 1 Gbps internet connection and a powerful PC; the game should not be crashing continuously when loading into maps...

    0

Please sign in to leave a comment.