STILL can't use game chat

I have submitted the privacy form with a picture of my ID and it has been approved and submitted but I still cannot use any social features in the game. Voice chat, game chat, invites, are all disabled still due to the same restrictions regarding my accounts permissions. If an actual person could reach out to me that would be great. I have been talking to AI for a week and although I've done everything that I was told, nothing has been done. This is the worst support experience I've ever had and would just like it to be fixed and be done with this. PLEASE HELP SEND A HUMAN