Bungie Answered
Black screen leading to disconnect.
Greetings,
After pressing “Run,” the matchmaking started, followed by a black screen. After about ten minutes, I decided to close the game and restart it.
I was then prompted to rejoin my team, but each time I tried, I got stuck on the same black screen, with periodic prompts asking whether I wanted to try to rejoin my team or return to the lobby and lose all my equipment.
In the end, I was forced to return to the lobby.
1
Comments
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you ended up getting stuck loading into a run and couldn't reconnect with your team. While we've taken note of this detailed report to monitor any underlying issues that may be occurring, we'd encourage you to try out our Network Troubleshooting Guide and more importantly our Advanced Network Troubleshooting Guide as this may be NAT-related.
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