Bungie Answered
Can't launch the game with specific antivirus
I cannot launch the game if I have kaspersky open, I have to completely close it, not turn protection off, close it. I think this can happen with other antivirus softwares but I'm not sure, I think it may be an issue related to UPnP and port forwarding, like opening the ports on said antivirus...
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Hi there,
Thanks for reaching out.
Could you try to whitelist BattlEye as well as Marathon and see if it works?
To whitelist Marathon and BattlEye, open Kaspersky, go to Settings (Big Cog) > Security Settings (or Additional) > Threats and exclusions > Manage Exclusions and then add both Marathon and BattlEye and save.
We also have an Advanced Troubleshooting Guide if you would like to look into Port Forwarding or UPnP settings.
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