1. Marathon Help
  2. Community
  3. Bug Report: Systems, Settings, & Services

Didn't find what you were looking for?

New post
Bungie Answered

unable to connect to marathon servers

Avatar
Born_SLIPPY

Unable to connect to marathon servers?

w:8:80090305

Apparently I have to turn off all my internet security to play?

Going to refund. 

0

Comments

4 comments
Sort by Date Votes
  • Official comment
    Avatar
    Bungie Support
    Marathon Support

    Hi there,

    Thanks for reaching out.

    Could you try whitelisting both Marathon and BattlEye, then launch the game and see if the error code persists?

  • Avatar
    Skeru

    What does whitelisting mean? Is it normal that I pay 40 euros and can't even log in, yet in chats I see a computer term and not the actual steps to fix the problem?

    I really hope it's a joke.

     

    0
  • Avatar
    Born_SLIPPY

    Tried and still didn't work. The only way it runs is if I completely disable my Internet security. Which I don't want to do. 

    0
  • Avatar
    Bungie Support
    Marathon Support

    Hi there,

    Whitelisting an application helps prevent it from being blocked by your antivirus program.

    To whitelist Marathon and BattlEye, open Kaspersky, go to Settings > Security Settings (or Additional) > Threats and exclusions > Manage Exclusions and then add both Marathon and BattlEye and save.

    0

Please sign in to leave a comment.