Bungie prioritizes the gameplay experience of all players of our games, and part of that experience is the interactions you have with other players.
What Qualifies As Poor Player Behavior
We take any reports of negative player behavior seriously and use them, along with our Code of Conduct, to investigate players and keep our games a safe and fun experience for everyone.
How to Report Player Behavior In-Game
In-Run
- When in a run, you can open the game’s menu.
- On Keyboard/Mouse, press the Esc key on the keyboard.
- On Controller, press the Menu/Options button in the middle of your controller.
- On the two tabs to the left of the menu, select the Speaker icon.
- Select the player’s nameplate.
- Hit the 'Report Player' button.
- Select the appropriate category.
- Press the 'Next' button.
- Select the appropriate reason.
- Press the 'Submit' button.
Disclaimer
Only players who have spoken to you in Proximity Chat will show up on this screen (we’re looking to expand and improve our in-run reporting features in the future).
Post Match
- If you didn’t get a chance to report the player yet and the match has ended, open the main menu.
- On Keyboard/Mouse, press the Esc key on the keyboard.
- On Controller, press the Menu/Options button in the middle of your controller.
- Select 'Runner Connections' on the bottom-right of your screen — on Keyboard/Mouse, you can also click on 'Friends Online.'
- On the pop-up menu, select or tab to the clock button on the side tab to show ‘Recent Players’.
- Select the player’s nameplate.
- Hit the 'Report Player' button.
- Select the appropriate category.
- Press the 'Next' button.
- Select the appropriate reason.
- Press the 'Submit' button.
Text Chat
- Whether in a run or on the main menu, you can report a message in the text chat window at any time.
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On Keyboard/Mouse:
- Main Menu: press the Enter key on your keyboard or use your mouse to click the Text Chat icon at the bottom-right of the main menu.
- In a Run: open your inventory screen using the Esc key on your keyboard, then click the Text Chat icon at the bottom-right.
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On Controller:
- Main Menu: click the Text Chat icon at the bottom-right of the screen.
- In a Run: press the Menu/Options button in the middle of your controller to open your inventory screen, then click the Text Chat icon at the bottom-right.
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On Keyboard/Mouse:
- To report a message, hover over the text you wish to report.
- Hit the 'Report text chat?' button that appears.
- Select the appropriate category.
- Press the 'Next' button.
- Select the appropriate reason.
- Press the 'Submit' button.
How to Report a Suspected Cheater
Bungie takes the reports of suspected cheating very seriously. We use these reports and our own tools to investigate players who may be manipulating network connections and other forms of cheating or violations of Bungie's Terms of Use.
To get started, click the button below to begin your report:
How to Appeal a Ban
If you received an in-game ban and feel you shouldn't have, you can submit a ticket through our Ban Appeal Contact Form. Please include as much information as possible to appeal your case. Our teams are dedicated to investigating all reports.
