guns, etc.) • This was not client-side — stable wired connection, happened mid-run in Cryo Archive

• Offizieller Kommentar

  

  Bungie Support

  Marathon Support

  27. April 2026 14:08

  Hi there,
  
  

  Thank you for reaching out. For us to further understand your concern, please provide the additional details below.
  
  

  • Bungie Account Name - Playername#1234,
  • Platform - Steam, PlayStation 5, Xbox Series X, etc,
  • Description of Issue - General description of the issue in the game,
  • Rough Date and Time of issue - Let us know roughly when this occurred, especially if it was a crash.,
  • Repro steps - If you know the specific steps you took to cause the issue please try to recreate them step by step.,
  • LINKS: Links to videos and/or screenshots will help us better figure out the issue. YouTube, Imgur, and Twitter work best
• 

  R_intransit

  27. April 2026 21:59 (Bearbeitet 27. April 2026 22:23)

  Thank you for the response. 

  • Bungie Account Name: R_intransit#7072
  • Platform: PS5 (wired Ethernet connection)
  • Cross-play: Enabled
  • Issue: Multiple desyncs / rubber banding with red error icons in the top right, audio loss, and severe lag during matches.
  • When: April 24–25, between 11pm – 3am CT (US) Nashville TN area
  • What happened: This occurred mid-run in Cryo Archive. I lost full loadouts (purple shields, guns, bags) in four separate matches. This was not client-side — my connection is stable wired Ethernet. 1GB download/upload. I could not communicate with my team, and I was teleporting/rubber-banding heavily.

  I understand you generally cannot manually refund for connection issues, but this was repeated server-side desync in Cryo Archive during a time I was finally having good runs. Is there any escalation path, or can this be looked into further? Losing significant progress to technical issues in a high-stakes mode is very frustrating.

  Thank you.

  Ja

  0

  Nein

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