マッチエラーによる損失について
marathonをプレイさせてくださり、ありがとうございます。
2026年3月13日、マッチングエラーやクラッシュが何度も発生しました。
ある時は、マッチに再接続した後もBGMが途切れ続け、全く再接続できませんでした。再度試みてようやく接続できた時には、チームメイト全員がすでに全滅していました。
私もすぐに倒され、そのランは失敗に終わりました。
接続エラーで切断されたにもかかわらず、再マッチしない限りすべてのアイテムを失うのは不公平です。ゲームと呼ぶに値しない状況下で再接続を強いられ、その上敗北を喫するのは、まったくもって理不尽です。損失に対する補償と、ゲームの最適化を強く要望します。
Thank you for letting me play marathon on a regular basis.
On March 13, 2026, I experienced multiple instances of matching errors and crashes.
On one occasion, even after reconnecting to the match, the background music kept cutting out and I couldn’t reconnect at all. When I tried again and finally managed to connect, all my teammates had already been wiped out.
I was killed shortly after, and the run ended in failure.
It’s unfair to be forced to forfeit all items if I don’t rematch even though I was disconnected due to a connection error. Being forced to reconnect under conditions that aren’t even fit to be called a game, and then suffering a loss on top of that, is utterly unreasonable. I earnestly request that you compensate me for my losses and optimize the game.
Kommentare
Hello there,
Thank you for reaching out.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
You may also visit our Network Troubleshooting Guide for more information about disconnections
https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide
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