Bungie Answered
Corrupted Deluxe Content
Hello, good evening
After upgrading my game to the Deluxe Edition to support it, I unfortunately noticed that the content that is supposed to be unlocked is not available. I can pay silk to unlock it, but I receive a corrupted item instead. My Deluxe status seems to be in a hybrid activated / non-activated state.
This is very frustrating, as I still spent money for it.
What should I do? I have already restarted the game several times, and the purchase was made yesterday.
Kind regards.
0
Kommentare
Hi!
Thanks for reporting this. I'm sorry to hear your Deluxe Edition items appear to be missing or corrupted. Would you be able to capture a video showing these corrupted items so I can take a closer look? You can upload your video to a public hosting platform like YouTube or Imgur and send me a link here.
Thanks!
I wanted to share some screenshots, but apparently, i cant in this support...
Here are 4 screenshots showing each step. First, I choose the item I want to unlock and click on the one that interests me. Then I select “unlock,” but it shows “invalid,” followed by another screen with nothing on it. This happens with all premium content.
https://imgur.com/a/PgKwIy0
Hello,
I found the solution. I had to go to:
Store
Offers (top right corner)
Click on Season 1 Premium Reward Pass
Reclaim the pass
After that, it worked.
For your information, it seems that without doing this I was still able to unlock the premium content, but it appeared to be corrupted, as you were able to see. It may be useful to inform players who purchased the Deluxe Edition upgrade that they need to manually reclaim the Premium Pass afterward.
Have a nice evening. I hope this information can save some time for the support team and perhaps help resolve other tickets.
Good luck with the launch. I hope the game will do well, because it’s great and I would not like to see Sony shut it down. <3
Hi H0tage,
Thanks for the update! Glad to see you were able to get your Deluxe Edition items after all, and thanks for sharing your workaround! If any of your items go missing again, please feel free to update me here so we can investigate once more.
Take care!
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