Game freezes system on loading screen — extensive troubleshooting already done
Hi,
I'm experiencing a freeze on the loading screen that also causes my entire PC to hard-freeze for ~10 seconds when force-closing the game via Task Manager.
System specs:
- Laptop: MACHENIKE S15C
- CPU: Intel Alder Lake-P (12th gen)
- GPU: NVIDIA RTX 3050 Ti (hybrid graphics with Intel Iris Xe)
- OS: Windows 11
Troubleshooting already attempted (none resolved the issue):
- Disabled all overlays (Steam, Discord, GeForce)
- Changed in-game language
- Disabled pre-order pack
- Changed default audio output device
- Fully uninstalled and reinstalled the game
- Manually ran Uninstall_BattlEye.bat as admin and let it reinstall
- Verified game file integrity multiple times
- Checked Hardware-enforced Stack Protection setting (not present/not applicable on this device)
- Booted in Clean Boot (all third-party services and startup items disabled) — issue persisted
- Manually forced the game to use the dedicated NVIDIA GPU instead of Intel integrated graphics
- Fully removed and reinstalled the NVIDIA GPU driver (both old and new driver versions — same result on both)
Given that the issue persists even in a clean boot environment and across two different GPU driver versions, it doesn't seem to be caused by third-party software or driver version. The system-wide freeze when killing the process via Task Manager suggests a low-level (kernel/driver) conflict rather than an application crash.
Attached: DxDiag report.
Please let me know what additional information would help investigate this further.
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