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Bungie Answered

previously equipped backpacks disappear when going into overflow after exfilling from a run with a sponsor kit

platform: steam

bungie name: yaroslav#0369

title might be a bit confusing so i will elaborate and provide some video evidence. my vault is currently completely full, 512/512. i had a loadout on as well with a purple medpack equipped. i felt like doing a sponsor kit run, so i put on a free kit and loaded into perimeter. it was a pretty successful run and i ended up with a filled purple backpack on exfil. my previously saved loadout went to overflow, but my purple medpack was straight up gone. i will provide a clip of my loadout being briefly shown before i started the run, where the purple medpack is visible. then i will provide a clip of what was in the overflow inventory after my sponsor kit run.

showing the medpack: https://youtu.be/M2O52tDra-w

showing overflow screen: https://youtu.be/OOLD5IZ2ugI

i lost the purple medpack shown here, and a purple sneak pack like 2 days ago. compensation would be nice if possible.

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    Hello there,

    Thank you for this report.

    We have taken note of your report and will investigate this on our end.

    Support is unable to restore any lost loot, and any refunds that can be offered are handled automatically by the game systems, not manually through support.

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