Triple Disconnect - Ruined
Hello, I apologize if this is petty and unnecessary but on my last run all three of my teamates were disconnected from the game and it ruined my run completely losing over 35k in value. You can double check the last game it was ended about 12:20 pm MT and I have not again played. This was so clearly a net work outage and not a local pc issue. If i can ask directly, can i please just simple get refunded the kit I was using. I had a impact and a purple missriah and i do not simply want a mercy purple kit. I appreciate your time and hop that these crashes do not keep happening. It happened during the commencement of mission in command wing and seemed to have broken the server to actually report the issue. I am sure one can pull up a little more information from looking at the particular session. I think this was an issue in S1 and i would appreciate some support.
Jonathan Hoffman Sanchez
评论
Hi there,
Thank you for reaching out and for reporting this.
Could you let me know the exact name of the contract that you were on when the disconnect happened?
Also, did you see any error messages or error codes when you disconnected?
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
i meant am not pm sorry for the typo.
How could there be three simultaneous client side problems? Did that even make sense when replying?
The bug/ complete bungie side only error happens on the transition from the first to the second step of the mission: Unsanctioned Hostiles 4/6 as seen at 03:29:02
https://www.twitch.tv/videos/2826729531
it happens at hour 3:49:36 i find it almost comical that you will not assist on this one. I suppose i have the footage and the reply at this point. I really thought that you guys would just be helpful rather than risk people seeing how support treats real game issues. The error persists when i return and it appears none of my teammates were in the game and that the game had decided to kill all of us. resolves when i leave the lobby at 03:51:04
I get I am a nobody streamer but i love the game and would really just like to support the game and have a good time here.
'We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.'
I find this to be a very weak response and you should do better or enable support staff to be better. This is disappointing to say the least
If this is the gameplay experience you guys want to project and blame on players only for your servers to deny my gear. we are the people playing your game and saying it is good. we dont have to.
Hi there,
Thanks for the extra details.
I asked about the contract name and any error codes to help confirm whether this matched a specific issue that had been reported. Based on what you shared, this does match an issue players have been reporting with Unsanctioned Hostilities 4/5, and it is currently being investigated.
Player Support can’t manually restore lost gear or progress. If a loss qualifies for recovery, that is handled automatically by the game’s systems rather than manually through support.
I understand that’s frustrating, and I’m sorry for the inconvenience.
We have all seen you restore gear and sessions before. You do not have to actively lie to me. I remember the first few teams attempting to do the compiler fight on the launch weekends of cryo all had their kits intentionally reset when they could not figure out the puzzle. I have also heard of the NA painter stuff and several other cheater runs being reset.
I get that it may be difficult to do anything about it, but again you do not have to lie to me like a police officer.
I also doubt that this has never been reported and chuckle at the unwillingness to help. To be intentionally cruel it seems like if this is all you can do that maybe some uhh support team members arent as 'needed' as i gave them credit. I hope that they give you the ability to do more to help in the future. as the way people reach out for help being mostly unanswered is just going to be another reason people make 'marathon is dying videos' and actively wish this game to fail.
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