Bungie Answered
Got stuck in Dire Marsh Greenhouse labs Gold key room
Ran a gold key on dire marsh, me and my teammate got stuck in two separate spots with no way to get out. Lost a lot of loot and died to not being able to exfil. I have video proof and screenshot of my inv. Don't have teammates. Please fix and it would be great if I could get the loot back (Im Poor).
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Also tried reconnecting to no avail.
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you ended up getting stuck in the Gold Key room. While, sadly, we are unable to send any loot that is not given by the game automatically for some connection issues, to help us further investigate the issue you faced can you provide us with the screenshots and/or the video you've taken? You can upload them to one of the media-sharing websites listed below:
- Youtube
- X/Twitter
- IMGUR
https://x.com/i/status/2074974640049398065
Here's the post with the clip, it wasn't a connection issue it was just a spot where u can fall into and not be able to get out. In the replies to the tweet I also posted the inventory.
Hello again,
Thank you very much for your response and the video. We've taken note of this detailed thread and will continue investigating.
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