Bungie Answered
Lost all my loot for waiting in queue
I was in the queue to play on Düstermoor. Then it took far too long, so I canceled matchmaking and restarted the game. After that, I got the message “status unknown,” and I noticed that my entire loadout was gone. Something like this simply shouldn’t happen. I want my items back. I also recorded the whole incident, so I have proof that I never actually played.
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Hello there,
Thank you for reaching out and reporting this issue.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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