Account Security Appeal – Unauthorized Twitch Account Linked to My Bungie Account
Bungie.net : GLDN_29#8398
PlayStation : GLDN_29
Hello Bungie Support,
I am contacting you regarding the Twitch account currently linked to my Bungie.net account.
After experiencing security issues involving my email address and passwords, I ended up with a fraudulent Twitch account linked to my Bungie account.
I cannot log into it, authenticate into it, or manage its connections. Because of this, I cannot unlink it from my Bungie account or link my legitimate Twitch account.
According to Bungie’s policy, I contacted Twitch Support. After a lengthy exchange that lasted several weeks, Twitch Support has replied that they do not have visibility into the account connection status on the developer's side and recommended that I contact Bungie directly. This leaves me stuck between Bungie and Twitch:
Bungie’s policy says the Twitch account cannot be removed without Twitch authentication;
Twitch says they cannot troubleshoot this further and that Bungie has better visibility;
I cannot authenticate into the linked Twitch account because it does not belong to me and is most likely fraudulent and intrusive.
This means I have no available path to fix an unauthorized third-party Twitch account link on my Bungie account.
Could Bungie please escalate this as a security issue or unauthorized third-party account link? I can provide proof of ownership for:
my Bungie.net account;
my legitimate Twitch account;
my platform accounts connected to Bungie;
Twitch Support's response referring me back to Bungie.
I can also identify the unauthorized account and its username.
I sincerely hope you will be able to assist me. Thank you in advance for your time and assistance.
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