Missing Compensation Kits

I am a big fan of this game and have been playing daily since beta slam but this is very disheartening, i did not receive any compensation kits even tho i was playing at the time of the server issues and all of my friends i play with have received it. This game is dope but the bugs are getting excessive my mailbox is so glitched i havent received mail from you guys all season even the update notes mail isnt in my mail.