Bungie Answered
Receiving Items Back If Lost To Cheater
Is there any idea if refunding is going to happen ever if you are killed by a cheater. Tonight I was killed by someone using auto aim. I thought my death was suspect but then i watched the feed cam and i watched this player track another player half way across the map and then beam him with full auto fire, only to 360 and auto fire at another player on the total opposite side of the map. Cheating is not respecting our time. This is getting ridiculous.
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Комментарии
Hello there,
Thank you for reaching out and reporting this issue.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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