Hard Crash & Full Reboot on launch
Every time I fire up the game on Steam, I will get a hard crash and full PC reboot the first time I do so. On second launch, it's usually fine. I expect this is something to do with the kernel-level anticheat.
I have no programs running at launch other than Powertoys and Steam. I do have an external audio DAC for my bluetooth gaming headphones though, although that does not have software running. Nvidia, Windows and all other drivers are up to date. See below for system info.
OS Name Microsoft Windows 11 Home
Version 10.0.26200 Build 26200
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-8M7S9V7
System Manufacturer Micro-Star International Co., Ltd.
System Model US Desktop Aegis RS
System Type x64-based PC
System SKU Desktop
Processor 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz, 3601 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2.A3, 16/04/2021
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product Z490-A PRO (MS-7C75)
BaseBoard Version 1.0
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.26100.1"
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 23.1 GB
Total Virtual Memory 36.8 GB
Available Virtual Memory 26.7 GB
Page File Space 4.86 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Комментарии
Hi there,
Thanks for the report! Rest assured that crashes are automatically reported to us when they occur. In the meantime, we recommend keeping your GPU drivers and Windows version fully updated.
Since you experience crashes often on first boot, please try re-installing the game using the steps in our guide below:
https://help.marathonthegame.com/hc/en-us/articles/39001262917908-Installing-Reinstalling-and-Updating-Marathon
Hi,
The crash happens BEFORE the game fires up. This means I click on the battleeye anti-cheat launcher and then my computer goes full black screen and Bios restart. Would this crash be logged? Or is it before any of your systems are up and running?
Also, I can confirm that I absolutely have all drivers up to date as mentioned in my original post. I will reinstall anyway just in case but I worry that the issue is not with the game, but with the kernel level anticheat which this would not resolve.
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