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Bungie Answered

Game crashs after 5 minutes of launching it

Redacted1034#0804
Steam
The game randomly crashes in the first cutscene. I tried to skip, but it also occurred in the tutorial (I've tried more than 5 times)
2/26 9:00 - 9:45

2

Комментарии

Комментариев: 3
  • Официальный комментарий

    Hello there,

     

    Thanks for reporting this issue. If you see this happen again post-launch, please try to capture footage and let us know.

  • shirousagi#9914
    Same problem here, sometimes its seconds, longest to crash was 7 minutes.
    No error messages, windows event viewer doesn't list any relevant crashes either.

    This has been a problem since the last eu playtest.

    Behaviour in game does not seem to matter, the crash happens wether i load into a game, stay in the menu, settings, start menu or any other part of the game.

    PC specs:

    • Intel i5-11600K
    • GTX 1080
    • Z590 AORUS ELITE motherboard
    • 64G DDR4 Memory in dual channel mode running at ~1066.5 MHz (no xmp) / ~1600 MHz (xmp)

    Troubleshooting steps tried:

    • latest gpu drivers (nvidia 582.28)
    • sfc /scannow shows no corrupted memory
    • xmp on/off makes no difference
    • virtualization enabled/disabled makes no difference
    • reinstalling Battleye did not help
    • clean boot did not help

    The fact that Windows event viewer does not log a crash, instead only logging Battleye as exiting normally, together with the absence of any error code from the game itself seems to indicate that this may be Battleye force-closing the game for some reason or another? At least that's my best working theory.

    I'm honestly at a complete loss as to what could be causing this.

    0
  • What was causing the problem on my machine is a program called Fluent search. When I turned it off, the game stopped crashing

    0

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