Bungie Answered
Gear refund
When does the gear refund system take place? It’s been over 7 hours since the server crash on bungies side caused me the loss of gear with no refund to be seen. If it is not instant am is it just lost forever?
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Comentários
Hello there,
Thank you for reaching out.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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