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Bungie Answered

Did what I was told aint work

Hello my gamer friends I have the pre order deluxe marathon edition and I cant for the life of me get it to start ive done everything ive followed what was told of me by the bungee crew and that still didn't work im stuck in a nothing stream im using steam and I cant get past the launching game pop up I cant understand whats going wrong ive unistalled and reinstalled ive unistalled battle eye let it re-download ive tried launching from the files still nothing I cant for the life of me understand where it's going wrong I play arc raiders just fine im just trying to figure out how come it won't run properly Windows 10 Pro 64-bit CPU Intel Core i5 2550K @ 3.40GHz 42 °C Sandy Bridge 32nm Technology RAM 16.0GB Dual-Channel DDR3 @ 658MHz (9-9-9-24) Motherboard ASRock Z68 Professional Gen3 (CPUSocket) 31 °C Graphics 100012589 (1920x1080@59Hz) 12272MB ATI AMD Radeon RX 6700 XT (Unknown) Storage 931GB Crucial CT1000BX500SSD1 ATA Device (SATA (SSD)) 31 °C 111GB INTEL SSDSA2CW120G3 ATA Device (SATA (SSD)) Optical Drives No optical disk drives detected Audio AMD Streaming Audio Device ive updated drives and did the windows update i only ever get a minute of booting before getting stopped i dont receive a reason why it crashed or wont start it just won't if anyone has a reason please illuminat me on where im going wrong I genuinely want to run this game and experience it
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Comentários

3 comentários
  • Comentário oficial

    Hi there,

    Thank you for reaching out.

    I'm sorry to hear that you are having issues trying to play Marathon.

    To start out, we'd recommend trying to verify the game file integrity through steam to see if it helps. If the issue persists, please ensure that all of your drivers, windows, and your BIOS are all fully up-to-date. Lastly, if those two steps don't help, please try uninstalling and reinstalling the game.

    If you still run into the same issue despite all of this, can you provide us with a copy of your DxDiag? You can copy and paste it over on PasteBin and provide us with the link. Please also share any Event Viewer Application/System errors from that time as well.

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  • Hi there,

    Thanks for the DxDiag.

    The issue may be caused by your CPU. Your graphics card and RAM look okay, but your processor is much older than the game’s minimum requirements, and that can cause the game to hang on launch or crash without giving a useful error.

    Since you’ve already verified files and reinstalled, there are only a couple of reasonable things left to try:

    • fully close Steam
    • reopen Steam as Administrator
    • free up more space on your C: drive, since being that low on space can also cause launch issues
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