Bungie Answered
Cannot connect to Marathon servers (Tapir error)
Hello.
I am unable to access Marathon after purchasing the game on Steam.
Every login attempt results in a “tapir” error, preventing connection to the game servers and making the game completely inaccessible.
https://cdn.steamusercontent.com/ugc/9308718659429909697/9F3E558659DAA6071022FBC7694E9A7422A823CC/
I have already tried basic troubleshooting steps, including restarting the game, checking my connection, and reinstalling, but the issue still persists.
Could you please clarify:
* what exactly causes the “tapir” error in my case;
* whether this issue is related to regional restrictions or account access limitations;
* and whether there is any way for me to gain access to the game.
At the moment I am completely unable to use the product I purchased.
I can also provide screenshots and video recordings demonstrating the issue if needed.
Thank you.
I am unable to access Marathon after purchasing the game on Steam.
Every login attempt results in a “tapir” error, preventing connection to the game servers and making the game completely inaccessible.
https://cdn.steamusercontent.com/ugc/9308718659429909697/9F3E558659DAA6071022FBC7694E9A7422A823CC/
I have already tried basic troubleshooting steps, including restarting the game, checking my connection, and reinstalling, but the issue still persists.
Could you please clarify:
* what exactly causes the “tapir” error in my case;
* whether this issue is related to regional restrictions or account access limitations;
* and whether there is any way for me to gain access to the game.
At the moment I am completely unable to use the product I purchased.
I can also provide screenshots and video recordings demonstrating the issue if needed.
Thank you.
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