Deluxe Edition: Support Needed

I bought the Deluxe Edition during the open play before there was any update in the PlayStation Store. I haven't been able to access the game since then. PlayStation Support has told me to contact Bungie. I've been trying for over a week now to get a response from Bungie to help me with this issue, but I still haven't been able to get a response. I hope I can finally get some help with this issue.