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Bungie Answered

Twitch drops missing.

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s6
My season 2 twitch drops are all still missing. I had the exact same problem with my season 1. You emailed me last time and I attached screenshots to the reply of email. Please can I do this again, thanks
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    Bungie Support
    Marathon Support

    Hello!

    Thanks for reaching out. I'm sorry to hear you didn't receive any of your Twitch Drops from the season 2 live streams!

    As a first step, could you please verify the following:

    • Is your Bungie.net account linked to the correct Twitch profile?
    • Double-check your Drops & Rewards Inventory page on Twitch to confirm you completed the drop requirements.
    • Did you link your Bungie and Twitch accounts at least 12 hours before the start of the event?

    Important note: In order to participate in Marathon Twitch Drops, players will need to ensure that their Bungie account is successfully connected to their Twitch account no less than 12 hours prior to the start of any Marathon Twitch Drop event. If a player connects any later, it cannot be guaranteed that their connection will be active in time for the scheduled Twitch Drop event.

    Please take a moment to review the Vital Information in our Twitch Drops Help Article to ensure your Twitch account is correctly set up.

    If you've verified and confirmed all of the steps above and are still missing your Twitch Drops, please let me know here so I can further investigate.

    Thank you!

  • Avatar
    s6

    Yes all of the above is connected and linked. Like I said, I had the exact same problem before with the season 1 drops.

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  • Avatar
    s6

    Any update? I replied to an email and never heard anything back. I attached all my screenshots as evidence with it

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  • Avatar
    Bungie Support
    Marathon Support

    Hi again!

    Thank you for following up. I appreciate the additional information. I just wanted to let you know that I've created a support ticket for your issue, so one of our team members can assist you directly. Please keep an eye on your emails for the ticket link.

    Thank you!

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  • Avatar
    s6

    Thank you

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