Black Screen of Death
PLATFORM: Xbox Series X
ISSUE: Black screen freeze after matchmaking loading screen, resulting in phantom raid participation, team elimination, and total loadout loss despite never entering the match.
REPRO STEPS:
1. Queue for matchmaking with selected loadout.
2. Loading screen completes (shows matchmaking progress).
3. Screen goes completely black; music continues but no inputs work (no menus, no team display).
4. Waited approximately 10 minutes with no change.
5. Force-closed game from Xbox dashboard.
6. Relaunched and was loaded into run recap screen: showed “team eliminated” after 8 minutes in match, all gear/loadout lost. Does not show other runner’s usernames.
ACTUAL RESULT: Stuck on black screen indefinitely. After force-quit and relaunch, recorded as full raid participation with gear loss despite never loading into map or seeing teammates.
EXPECTED RESULT: Either load into match successfully, or safely disconnect/back out to menus without gear penalty if server-side issue prevents client load-in.
I have screenshots for proof.
NOTES:
• Occurred Sunday March 8, 2026 around 2:15-2:30 PM EDT
• Music was playing during black screen.
• No in-game way to exit or report from black screen state.
Komentarze
Hi there,
Thank you for reaching out and for reporting this.
If you are able to replicate this or encounter it again, please use your platform's capture button to take a video. You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.
Any screenshots that you have can also be posted in this thread as well.
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