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Bungie Answered

Problems with old account and crossplay

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PajasShinji

I used to have a Steam account that I linked to my main Destiny 2 account, but I no longer have access to it. The problem is that when I bought the game "Marathon," my beta progress disappeared, and my Bungie accounts aren't linked. I was hoping you could help me create a new Steam account, or perhaps create one myself and remove the old one.

Thank you very much. I hope this is possible, because otherwise I won't be able to access my progress. I no longer have access to the account I currently have linked because I changed my email address a long time ago.

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    Bungie Support
    Marathon Support

    Hey there,

    Due to mandatory security policy, We are not able to remove connected platform accounts from Bungie.net profiles under any circumstances.

    Please note:

    • If your account has been compromised, we are unable to assist you, and you will need to contact your platform's support. Account security is up to each player, and we encourage players to secure their game accounts by following our Account Security Guide so that they don’t have a chance to be compromised.
       
    • If you have a Cross Save issue, please review our Cross Save Guide. The guide contains information and troubleshooting steps to help players with Cross Save issues, including how to deactivate Cross Save.
       
    • We are unable to see your private login information.
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    PajasShinji

    I followed the steps to disable crossplay but I haven't been able to make the change...

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    PajasShinji

    I can't deactivate it because it asks me to log into an account that, as I mentioned, I don't have access to.

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  • Avatar
    PajasShinji

    I tried again and I can't. As I mentioned, I have some progress from another PS5 account, but I bought the game on PC for better performance, but I can't recover that progress. Could you give me a solution? Remember that I don't have access to the old account.

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