Bungie Answered
Game crashes in cryo
My team and I were playing a game in cryo and running our best loot. mid fight the marathon servers kicked my two teammates and caused them die. Can we get our gear refunded????
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Hi there,
Thank you for reaching out and we're sorry to hear your teammates encountered a crash during a run. While we're unable to manually return lost loot, we have a system in place that automatically refunds gear lost to a subset of server errors. Please note that this will not cover gameplay losses due to Internet connectivity or client-side problems.
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