Bungie Answered
I am stuck on a never ending loading screen...
I tried to go into a match on Perimeter, fully kitted to kill UESC for a quest, and I get stuck on an infinite loading screen. I can't back out of the matchmaking and when I tried to reset the game, I was given the options to reconnect or lose my entire kit. I am still currently on the loading screen at the time of this post. PLEASE HELP!!!!
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Hello there,
Thank you for your report.
We are aware of situations where loading hangs or reconnect flow never finishes and you get stuck on the spinning/loading screen with no way to cancel except killing the game.
We are currently investigating these situations.
Right now, the only options are:
Force-quit the game (Alt+F4 / close app / dashboard → Close Game).
Relaunch Marathon.
On the prompt:
If you try Reconnect, it’s very likely to just put you back into the same broken loading state.
If you pick the option that abandons the run, you’ll be able to play again, but the game will treat that run as a failure and your kit may be lost, depending on exactly when the server considered you “in the match.”
Unfortunately there’s no supported way for you to restore that specific kit from the client if the server already marked you as having deployed.
If this only happens once, a restart is all you can do.
If it keeps happening (especially always on Perimeter / always when queuing for that quest), grab your platform, Bungie Name, approximate time, and a short clip/screenshot of the stuck loading screen and post it here so we can further investigate what is happening.
I'd like to chime in on this. I had this happen just now, after half an hour of waiting I decided to altf4 the game, and then try rejoining, to see if anything would change. I left the game running in the background while it did the same loop, after about ten or fifteen minutes an error screen showed up saying something to the effect of "Lost connection to game world, check your internet connection", and after that my gear was refunded. I dont think I lost internet access at all, so maybe just waiting until an error screen pops up would be a temporary "fix" for this?
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