Bungie Answered
Game Crashed in the final minute of the match - Lost all of My Loot
The game crashed during the final 60 seconds of the match and I lost all of my loot. I'd like to get it back. How can I do that?
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Hello there,
We're sorry to hear about this issue.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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