Game crashes every time since update.

Lumina

2026년 03월 14일 03:47

Since the update my game has become bricked entirely. I am able to launch and get to the "slick to start" screen. When I do click it says signing in down in the right corner, the loading symbol moves into the center of my screen, then it turns black and shuts down the game. I dont even get a crash report or anything.

In the last few days ive tried every fix i could find online, ( verify integrity, system restart, uninstall and reinstall both game and battle eye, literally uninstalling discord and all known conflicting apps, let through firewall, run as admin, -dx11 and -dx12, all drivers updated, windows on newest version, all system specs are far beyond minimum, even swapping to multiple different monitors because why not atp)

NOTHING HAS WORKED

All anyone has been able to tell me so far is to "swap to my backup platform" and re-purchase the game..........

Getting close to giving up and ive been crazy excited since the first teasers a few years ago

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Bungie Support
Marathon Support

2026년 03월 14일 13:49
Hi there,

Thanks for reaching out. We're sorry to hear you're dealing with this frustrating situation!

We can confirm the team has received reports of crashes of this nature and is looking into the situation. That said, you could try the following potential solutions in the meantime, which some players have reported success with:
- If you recently installed any new driver update, please try reinstalling the update in question. Alternatively, you can try going back to a previous driver version if you are comfortable doing so.
- You can go to Settings -> System -> Recovery -> Fix problems using Windows Update to see if that helps.
- Ensuring that both BattlEye and Marathon are whitelisted by your antivirus software could also have an effect, though it seems you've already looked into similar settings.
Lumina

2026년 03월 14일 03:51

I hate to leave this kind of comment when the game is getting so much undeserved hate, the 15 hours i have been able to play before update has been amazing but this kind of problem and having no way to really get direct help just feels so incredibly bad.

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EpsTeps

2026년 03월 14일 05:20

this is exactly the same problem some people and I have right now. One day the game suddenly bricked and i'm not able to go past this log in screen. Everything worked fine the day before. Did everything i could to resolve it but with no results.

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@Rampant.a.i

2026년 03월 15일 21:17

Can I trouble anyone experiencing the crash to pull the error log:

Press Win + R, type eventvwr.msc and press Enter

Browse to Windows Logs > Application, then scroll down the list to the red exclamation point (❗)

You should see a log similar to this:
Faulting application name: Marathon.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0x3160
Faulting application start time: 0x1DCB4B175F763BE
Faulting application path: D:\SteamLibrary\steamapps\common\Marathon\Marathon.exe
Faulting module path: unknown
Report Id: a6cd9ed5-c662-4a8b-956a-1e7c12045f99
Faulting package full name:
Faulting package-relative application ID:

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Lumina

2026년 03월 16일 00:41

I just tried to pull up the rror log and launched a few times for the crash to show up. only thing is it doesnt show up.... the game launches succesfully and apparently just closes itself

the only error logs that I do have at the moment ill paste below just incase it may be involved somehow.

Faulting application name: VoiceControlEngine.exe, version: 1.0.0.4, time stamp: 0xf2f01165
Faulting module name: KERNELBASE.dll, version: 10.0.19041.6456, time stamp: 0xbf208242
Exception code: 0xe0434352
Fault offset: 0x0013b702
Faulting process id: 0x3eb4
Faulting application start time: 0x01dcb4da0de4eb9c
Faulting application path: C:\Program Files (x86)\MSI\One Dragon Center\VoiceControl\VoiceControlEngine.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 60f381ab-b144-4bc4-b68c-e4db085c3a19
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: LEDKeeper2.exe, version: 1.0.1.10, time stamp: 0x5fffe10a
Faulting module name: KERNELBASE.dll, version: 10.0.19041.6456, time stamp: 0xbf208242
Exception code: 0xe0434352
Fault offset: 0x0013b702
Faulting process id: 0x4788
Faulting application start time: 0x01dcb4da07ceeaba
Faulting application path: C:\Program Files (x86)\MSI\One Dragon Center\Mystic_Light\LEDKeeper2.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 73a9fb9c-9a41-4526-8109-6bb9f2db7a76
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: MSI.True Color.exe, version: 1.0.0.16, time stamp: 0x5ebb634c
Faulting module name: KERNELBASE.dll, version: 10.0.19041.6456, time stamp: 0xbf208242
Exception code: 0xe0434352
Fault offset: 0x0013b702
Faulting process id: 0x39d0
Faulting application start time: 0x01dcb4da07ca5adf
Faulting application path: C:\Program Files (x86)\MSI\One Dragon Center\True Color\MSI.True Color.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4119cae1-bae3-455e-b707-435d911461a8
Faulting package full name:
Faulting package-relative application ID:

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