Loss of Credits

• 正式なコメント

  

  Bungie Support

  Dev Help

  2026年10月26日 16:21

  Hi there,

  Thank you for reaching out to us.

  We understand you appear to have lost credits out of the blue. We're sorry to hear of this, as we can imagine the impact of such an incident. So we can effectively investigate what's happened, please consider sharing the following details with us for our investigation:

  • The approximate date and time of this incident.
  • The platform you play Marathon on.
  • Any steps which reproduce this type of loss.
  • A linked videoclip which demonstrates this loss.

  Once we have the above information, we'll review. Thank you.
• 

  Digs

  2026年10月26日 22:43

  Hi thank you for your message and offer of help.

  I can answer some of your queries 

  • It was Saturday 24th October around 10.00pm GMT.
  • Xbox console
  • No reproductions of this loss has happened since.
  • I do not have a video clip. 

  I extracted from Cryo Archive with two friends (they had no affect of any loss) and I noticed my credits had dropped to around 7,000.  I am certain that I had over 70,000 maybe even 80,000 credits beforehand, so a loss of at least 60,000.  We all thought it was a strange glitch, but ceratinly an annoying one.

  If you can help then that would be great, thank you.

  はい

  0

  いいえ
• 

  Bungie Support

  Dev Help

  2026年10月27日 15:56

  Hi again,

  Thanks for your follow-up.

  At this time, we have taken note of your report concerning what you experienced.

  はい

  0

  いいえ
• 

  Digs

  2026年11月02日 13:06

  Hi

  Any further assistance with this error please? 

  はい

  0

  いいえ

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