"monkey" error code when fighting compiler
Today at approximately 1:10 pm PST, my game unceremoniously shut off just before starting my first-ever Compiler fight, with the game citing a "monkey" error code. I was then sent to a screen that read "Continue Waiting?", which kept repeating itself despite my repeated input to rejoin the game. I have pictorial evidence of this, as well. I tried resetting the game and then my console to no avail. I had no loss in internet connection over this time, either. I sat at this screen until the match ended for my teammates, and then the game went back to business as usual. This was INCREDIBLY frustrating, not only because I am an avid player and have been since day one, current at level ~350 in season 2, and I have never had this happen before. Our squad had wiped the lobby, and I lost all of my gold items I brought in, as well as all the gold items I had accumulated. Worst of all, I was not able to finally fight the wiped. I have dealt with a lot of frustrations with this game -- server issues, cheating, game bugs, etc. -- but this is abhorrent. I will likely not be returning to Marathon for the remainder of this season unless something is rectified here. Very disappointing -- it has been a fun ride.
コメント
Hello there,
Thank you for reaching out and reporting this issue.
We're sorry to hear that you were disconnected with the MONKEY error code, as we can imagine how this may have impacted your experience with the game. Error code MONKEY is a general networking disconnect that we’re actively tracking. Your disconnect is automatically reported on our side when it happens, so that run is already flagged for investigation.
Unfortunately, we’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
Hi, thanks for your swift response. Will I hear back about this investigation?
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